Piedmont Water Company is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (https://piedmontwater.com), or interact with us in any manner.
Privacy Policy for SMS Messaging
You are not required to consent to receiving text messages from Piedmont Water Company. By providing your phone number and opting in, you consent to receive text message from Piedmont Water Company regarding your inquiry, our services, or related legal matters. Message and data rates my apply. We may send any Piedmont Water Company (SMS) Message, either directly or via a third-party agent or authorized service provider, through your communication service provider in order to deliver it to you. You agree that your communication services provider is acting as your agent in this capacity. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties. This includes affiliate or business partners the Opt in is not transferable to another party involved in their process.
You can opt out of receiving text messages from us at any time, as follows:
For customers: Third Parties that Help Provide the Messaging Service: We will not share your opt-in to any third party other than those that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Your enrollment in our SMS messaging program will be strictly limited to receiving messages from us either regarding water and/or sewer issues in your service area, messages relating solely to your account, or messages you have elected to receive when enrolling.
PWC employees do not have the ability to enroll you in the SMS program. That must be done by you, through our Customer Web Portal: https://piedmontwater.epayub.com/Account/Login?ReturnUrl=%2F.
You may terminate your participation in our SMS program at any time by sending STOP to 67332.
For Vendors: Reply "STOP" to any text message you recive from us.
We do not sell, rent, release, or transfer your SMS consent or phone number(s) to any third party marketing purposes.
Privacy Policy For Publicly accessible portions of our Web Site
This Privacy Policy for publicly accessible portions of our Web Site (the “Privacy Policy”) address the collection and use of information that may be obtained or collected through use of portions of any Piedmont Water Company (“we”, “us”, “PWC” or “our”) website, including the websites of any wholly or majority owned entities, that is publicly available without use of a username or password (the “Website”).
By visiting our Website, you are accepting the practices described in our Privacy Policy. Your use of our Website is also subject to our Terms of Use for publicly accessible portions of our Website (“Terms of Use”). Please read our General Terms of Use. If you do not agree to the terms of this Privacy Policy, please do not use our Website and exit immediately. PWC reserves the right to modify or amend the terms of our Privacy Policy and Terms of Use from time to time without notice. Your continued use of the Website following the posting of changes to these terms will mean you accept those changes.
Collection and use of information
Information we collect: We may collect personally identifiable information (such as name, email address, phone number, physical and mailing address, business or organization name and account information) in relation to online bill paying, forms, surveys, newsletters, emails, and announcements (collectively, “Personal Information”).
Through the use of the Website, we may gather certain anonymous information about your visit, such as the Internet Protocol address, operating system, and browser through which you access the Internet, as well as the pages visited, search words used, referred links, file types and file sizes (collectively “Anonymous Information”).
Generally, this Anonymous Information is collected through “traffic data” and may involve the use of “cookies”, Internet Protocol addresses, or other numeric codes used to identify a computer. The Anonymous Information we collect may be used in reports to help improve and administer the Website to be more helpful and efficient for our visitors. This Anonymous Information may be stored or merged with Personal Information that you have provided to us or we have collected from you.
The Personal Information and Anonymous Information we collect may be shared with companies providing limited services on our behalf, such as Web site hosting. We do not sell, rent or trade Personal Information to any third parties. We may use Anonymous Information (or other information other than Personal Information) in any other manner that we deem appropriate or necessary. We may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect or defend our rights or property, the Website or our users; or (c) act under urgent circumstances to protect the personal safety of us, the users of the Website or the public.
Your rights and Choices
Option out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to regulatory or legal matters, or our ongoing business relationship.
Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.
Third Party Websites
This Website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy or security practices or any other aspect of such other sites. We encourage you to review the privacy policies of any third-party websites you visit.
Data Security
Unfortunately, no data protection method can be guaranteed to be 100 percent secure. We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, but we cannot ensure or warrant our ability to do so. As a result, you use our content and services at your own risk. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We will not be liable for disclosures of your information due to errors in transmission, unauthorized acts of third parties or other events outside our reasonable control.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.
Contact Information
If you have any questions or concerns regarding our Privacy Policy, please contact us using any of the below:
E-mail us at: customerservice@piedmontwater.com
Mail: P.O. Box 3303, Eatonton, Georgia 31024
Phone: 800-248-7689
Last Updated: August 20, 2025