SMART METERS
SMARTER WATER, BETTER SERVICE
We’re upgrading your water meter to a Smart Meter — and that’s good news for you. These new meters are part of our ongoing commitment to improving service, increasing transparency, and supporting smarter water use.
What Is a Smart Meter?
A Smart Meter is a next-generation water meter that automatically tracks and transmits your water usage data using secure radio or cellular technology. This means no more manual readings, and no waiting to understand your water usage.
Instead, you get near real-time information — helping you stay in control.
Better Insight Into Your Usage
Smart Meters show not just how much water you use, but when. This allows you to spot trends, adjust habits, and make informed choices to conserve water and save money.
Faster Leak Detection
The system can flag unusual spikes in usage, helping detect potential leaks before they become costly problems. You’ll be notified so you can act quickly.
Custom Alerts, Any Time
Going on vacation? Want to track daily usage? You can set up usage alerts through our online portal and get notified automatically — even when you’re away from home.
WHAT TO EXPECT DURING INSTALLATION
We’ve partnered with M&E Construction, a trusted firm that specializes in meter upgrades. The process is simple and typically takes less than 30 minutes.
- No need to be home. Installation crews will take care of everything.
- Water service may be briefly interrupted. We’ll keep it short.
- You’ll be notified once your new meter is installed, either in person or with a door hanger.
FREQUENTLY ASKED QUESTIONS
What is a smart meter?
A Smart Meter is a digital water meter that automatically records your water usage and transmits the data securely via radio or cellular connection. It replaces the manual-read meters currently in use.
Why is Piedmont Water Company upgrading to smart meters?
Smart Meters improve service by providing more accurate data, helping identify leaks early, and allowing customers to track their usage in near real-time. This supports water conservation and improves billing accuracy.
How will I benefit from a smart meter?
- Track usage anytime through your customer portal
- Get automatic alerts for high usage or potential leaks
- Avoid surprises on your water bill
- Save money by spotting issues early
Do I need to be home for the installation?
No. There’s no need to be home. Installers from M&E Construction will handle everything. You’ll receive a notification once your new meter has been installed.
Will my service be interrupted?
Yes, but only briefly. Most installations take less than 30 minutes and require a short shutoff of water during the swap.
How will I know when the smart meter has been installed?
You’ll either be notified in person or receive a door hanger at your property with installation details.
Is my water usage data secure?
Yes. Smart Meters use encrypted communication to transmit data. No personal identifying information is sent — only meter readings.
What if there is a problem after installation?
If you notice any issues after installation, contact our customer service team right away at 800-248-7689. We’ll address it promptly.
How do I access my water usage or set alerts?
Once your Smart Meter is active, log in to your customer portal. There you can:
- View usage by day and hour
- Set alerts for high usage
- Monitor water while you're away
What if I'm a landlord or property manager?
We recommend informing tenants about the installation timeline. You do not need to be present, and installation notifications will be left at the property.
Still have questions?
Contact our team at 800-248-7689 or CustomerService@piedmontwater.com